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SERVER PROBLEMS GENERAL TOPIC - POST HERE! 
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Has anyone else been getting 404 server errors? The server that holds all our pots has been going down - a lot. For days at a time. :cry: at least fir me and a few others I know. I noticed that it went down today after a period of time where it would not post new pots to the server. Next time I went in to check on my pot - it apparently crashed again.


Tue Mar 22, 2011 6:27 pm
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I'm also having the 404 error-it's probably systemic. Hope they fix soon! :cry:


Tue Mar 22, 2011 9:10 pm
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We really work hard to improve, however, our resources are limited portal, we are working on many projects now so some work may take more time than we think.....


Wed May 11, 2011 6:57 am
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I saw people fewcdayscagonwhen therevwere in the top 10 they had only 3 PR 4 pots ugly. Intentionally ugly. Just grays and misshappen. They had about 500 votes each, but only3 pots. It is notb spammer? Excuse me! Be careful and do something, we play lovevto, but it becomes miserable and mean.


Thu Aug 04, 2011 2:47 am
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Something to say? You should be able to post a reply here without doing full registration. Thanks

General comments only please, a specific problem or question start a new thread or email me directly


Sun Mar 11, 2012 5:46 pm
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There is a problem with the ,ipad 2 brushes and colors. The colors I can figure out, but the some of the brushes come out wrong and can not be fixed. I refer to letter 23, currently. I followed the instructions you posted exactly, 5 stars for shape, no stars for the brushes. In fact only about 1/2 the pot has lines on it even though if I tried to make it shorter I loss my 5th star for shape. It does not appear I can post a picture here of what it looks like but will gladly send one to any email address you want me to.


Fri Jun 08, 2012 12:55 am
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Marianne McMillan wrote:
I'm also having the 404 error-it's probably systemic. Hope they fix soon! :cry:


Me too, and it takes forever to load the site. Love the game! I just wish I could rate som pots, in this pace, it`s impossible.


Mon Jul 09, 2012 8:04 pm
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Have not been able to access the website potterygame.com for the past two days. It just hangs. Also unable to post any pots using the share function. Anyone else?


Fri Jul 20, 2012 1:17 am
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I've been having problems accessing potterygame.com for the past couple days. Sometimes I'm able to access it and post pots for a short period (an hour at the most) before the site goes down again.
I know the developers probably have a lot going on, I just hope it gets fixed soon.


Sun Sep 30, 2012 2:28 am
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This is my second post.

The first post was ignored blatantly and was never posted. This is really pissing me off.

I have at least created and shared 100+ pots and only 4 got posted. It Sucks and really bad.

Do I get a response ??


Sun Sep 30, 2012 3:00 pm
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Hi,

Plase send an email to support (at) idreams.pl
We will solve your problem there!

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Arek
http://www.idreams.pl


Fri Oct 05, 2012 10:05 am
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For the past 2 days I cannot upload to the portal. I get a message that says. an Error has occurred please try again later


Wed Dec 26, 2012 1:48 pm
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A few months ago, when iDreams finally invested in new servers for its extremely unstable LCP portal, it suddenly became a pleasure to navigate the site, which is as it should be. Prior to that, it was mostly frustratng, week after week, month after month, trying to access the portal.

Unfortunately, after a couple of months of a very stable portal, serious server issues have returned. It is again becoming common to experience the frustration of being unable to access the portal due to unresponsive servers. My memory of the many months of frustration before the new servers were added is still fresh so I am very concerned about any delays in resolving the cause of the problem.

PLEASE, do not allow the problems with gaining access to the portal to go unresolved for any length of time. Do what needs to be done to fix this problem now.

Thanks in advance for your attention to this matter.

P.S. It is always better to know what to expect when the news is bad. I would appreciate it if you would keep us all abreast of any ongoing issues with the portal with an estimate of when you expect the problem to be resolved. Maybe you're updating your servers, which will take a few days? Or perhaps your testing changes to the site, which might be completed in a week? Whatever the case may be, please do not keep us in the dark but rather keep us in the loop. Thanks.


Mon Dec 31, 2012 6:16 am
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Linda Pahl wrote:
Maybe you're updating your servers, which will take a few days? Or perhaps your testing changes to the site, which might be completed in a week? Whatever the case may be, please do not keep us in the dark but rather keep us in the loop. Thanks.


We are aware the problems and we are trying to resolve all the issues. Obviously it requires some time. It’s hard to say now when stability will return to the portal.


Tue Jan 08, 2013 2:17 pm
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Thanks, Artur. I appreciate the courtesy of a reply.


Wed Jan 09, 2013 1:41 am
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I've sent an email..... Haven't heard back yet, though I think I may have sent it from an address that is not on my app account... I haven't been able to upload from the portal for three or for days now. Please take a look, my gallery is full on my phone! Lol thanks!!!


Mon Feb 25, 2013 11:41 pm
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I cannot log on with Facebook any longer just started yesterday


Fri Apr 05, 2013 2:22 am
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Hi I cant recently log in into the portal, I press login with Facebook and then it loads and come back to main page but not signed in.
Keeps doing that and can't view my profile anymore nor write and rate on new pots.


Fri Apr 05, 2013 2:20 pm
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Hello,
During last few days there was a problem with the login to Facebook. It has been resolved so the login process should work perfectly well right now.

_________________
Best regards,
Arek
http://www.idreams.pl


Wed Apr 10, 2013 1:33 pm
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I notice i cant play more becouse i cant fix the colour pott in email7 and no one is helping me. Thanks :cry: :cry: :cry:


Wed Apr 17, 2013 11:54 am
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Has anyone noticed that the pots arn't loading onto portal? I keep checking the website but none of mine are showing up.


Mon Jun 10, 2013 10:59 pm
I can't purchase premium brushes from my app menu.. I think both of my credit card and debit card are not supported not supported... when I am trying to buy items it shows an error message.. i can't proceed beyond the details menu of purchasing. My device is samsung galaxy tab 2 p3100 .. os is android 4.1.2


Thu Jul 25, 2013 5:28 am
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Hi,

Plase send an email to support (at) idreams.pl
We will solve your problem there!

_________________
Best regards,
Arek
http://www.idreams.pl


Thu Jul 25, 2013 9:15 am
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The app appears to be broken in iOS8 (iPad). The app force closes every time after completing a piece of pottery...when clicking to go from the preview of the completed piece to the auction/send screen.

Please help.

- spearo


Sat Sep 20, 2014 2:39 pm
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Dear Customer,
 
The latest update, should fix that problem. We are really sorry for inconvenience.
 
Best regards,

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Arek
http://www.idreams.pl


Thu Sep 25, 2014 2:13 pm
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I ran into a error occurred. Try again later numerous times when attempting to share and post on Facebook. Should I just wait a few days n try again?


Sun Oct 12, 2014 9:14 am
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I'm getting 404 page not found errors all over the site except for the form every other page the gallery the community is all 404 errors


Fri Aug 14, 2015 9:21 pm
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Same here. Exact same problem for 2 days now. What's going on?


Sat Aug 15, 2015 2:43 pm
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Cruel Puppet wrote:
I'm getting 404 page not found errors all over the site except for the form every other page the gallery the community is all 404 errors


It's Monday the 17th and l'm still getting the same error 404. Do you know whats going on? Delwyn S


Mon Aug 17, 2015 8:17 am
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I purchased the Mexican set, but it's not showing up in the store, and when I try to re-purchase it in the premium store, it says I've already bought it. It's frustrating me because I might need a brush from that set to complete the daily challenge, since I can't find it in any of the other brushes.


Thu Aug 20, 2015 10:48 pm
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Hello,

Unfortunately we had technical difficulties with the server. It’s OK now.

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Arek
http://www.idreams.pl


Fri Aug 28, 2015 11:11 am
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Hello Firia,

The purchased premium brushes and colors can be easily restored. Please make sure that you are using the same account on your new device, launch the game, tap on setting (upper right icon) and tap on restore - everything should be restored within seconds.

Please remember if you proceed with the restore process successfully, your new content will become available in the virtual store of the application and you will be able to unlock new items with the use of virtual coins.

_________________
Best regards,
Arek
http://www.idreams.pl


Fri Aug 28, 2015 11:12 am
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Barb I posted a comment regarding posting problems prior to viewing your post.i cannot locate my new post to retrieve and delete it. Please accept my apologies!


Tue Jun 14, 2016 6:33 am
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I am unable to post stars or comments on others pots within the portal. Am I missing how to or is this a glitch?


Fri Aug 04, 2017 7:40 pm
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Hi,

Plase send an email to support (at) idreams.pl
We will solve your problem there!

_________________
Best regards,
Arek
http://www.idreams.pl


Thu Sep 14, 2017 1:42 pm
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