View unanswered posts | View active topics It is currently Wed Apr 26, 2017 11:42 am



Reply to topic  [ 83 posts ]  Go to page 1, 2  Next
SERVER PROBLEMS GENERAL TOPIC - POST HERE! 
Author Message
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
Because there are many new topics on problems with the Community Portal I decided to make this topic sticky so if you have problems with the portal, rankings, ratings, server loads etc. please post your problem here - do not create new topics on the same subject as they will be removed! Right now (March 03, 2011) we are working on resolving current problems with rankings and ratings - everything should be back to normal in a few days - or even sooner. Apparently the portal is even too popular as we observed a big raise in the number of visitors - since September the number of visitors augmented 5 times and it is problably the source of the problem - simply the server is now choking due to an immense number of visits (100 thousands), ratings (500 thousands), pots (almost 80.000), etc. We will soon upgrade the parameters of the server so it should run smoothly again and without problems caused by choking. Stay tuned and thanks for your patience! And just to let you know - your rankings and ratings will not be affected in any way.

Mike



Hi, Been noticing of late the server load is sometimes soooo slow. Heavy duty user use, I bet. But sometimes the load has become so slow it's impossible to rate and comment because of the length of time it takes for a post. Didn't know if you folks were aware of it? Thanks! :)


Fri Jan 14, 2011 2:28 pm
Profile
Forum regular
Forum regular

Joined: Sat Nov 13, 2010 12:56 am
Posts: 23
I noticed that to .takes forever to change a page .


Fri Jan 14, 2011 5:20 pm
Profile
ID Member
ID Member

Joined: Wed Nov 22, 2006 11:06 am
Posts: 373
Hello,
Thank you for your feedback. We are looking into it. This problem should be resolved soon.

_________________
Best regards,
Arek
http://www.idreams.pl


Mon Jan 17, 2011 1:58 pm
Profile
Forum newbie
Forum newbie

Joined: Mon Sep 27, 2010 5:16 pm
Posts: 19
Arek, I like how you answer our questions. You always promise us to solve the problems of the community soon. But what is soon? 1 day, 1 week, 1 month, 1 year?
Very urgent:
1. stop the spammers (1 Day)
2. reindex the database (1week) to improve the reaction time.
3. develop a new voting system (1month).

best regards
David


Mon Jan 17, 2011 6:35 pm
Profile
ID Member
ID Member

Joined: Wed Nov 22, 2006 11:06 am
Posts: 373
Hello David.
We are indeed working on improving the portal however our resources are limited and we are working on many projects right now so some tasks might take more time than we would like. Meanwhile I can inform that we reconstructed the database so the portal should work much better right now.

_________________
Best regards,
Arek
http://www.idreams.pl


Tue Jan 18, 2011 12:47 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
Don't know if it's just me or there are fewer people on but the server is much faster this afternoon.!


Tue Jan 18, 2011 9:32 pm
Profile
ID Member
ID Member

Joined: Thu Nov 15, 2007 3:18 pm
Posts: 124
Thank you for your feedback - indeed some improvements have been made so we are happy that you see a difference :).


Wed Jan 19, 2011 12:03 pm
Profile WWW
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
For the last 4 days or so the server has had a MAJOR issue of constant reloading. I can't get in to play the game because the server keeps reloading the home page. I can't navigate and cannot comment. Others are having the same problem.

Thanks for your attention,

Barb


Sun Feb 20, 2011 6:02 pm
Profile
Forum newbie
Forum newbie

Joined: Sat Feb 19, 2011 11:32 pm
Posts: 9
Before I just couldn't login. Then I got in & this started happening to me. It's like in this constant reloading loop. :x


Mon Feb 21, 2011 2:09 am
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
That's it, exactly. A constant reload of the page.


Mon Feb 21, 2011 2:53 am
Profile
Forum regular
Forum regular

Joined: Sun Feb 20, 2011 8:19 pm
Posts: 22
Still doing that for me, too. But not sure if it's universal. Looks like there's activity on the site. Very puzzling and very frustrating!


Mon Feb 21, 2011 3:07 am
Profile
Forum newbie
Forum newbie

Joined: Mon Sep 13, 2010 2:47 pm
Posts: 11
Infinite Dreams???? No response???


Mon Feb 21, 2011 9:35 am
Profile
ID Member
ID Member

Joined: Wed Nov 22, 2006 11:06 am
Posts: 373
Hello,
We are deeply sorry for the inconvenience.
During last few days there was a problem with the login to Facebook.
It has been resolved so the login process should work perfectly well
right now.

_________________
Best regards,
Arek
http://www.idreams.pl


Mon Feb 21, 2011 12:37 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
Thanks Arek Seems fine now. :)


Mon Feb 21, 2011 2:29 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
The server is really influencing the game. Leaving scores and comments or navigating to and from galleries takes about two minutes for each action. Impossible to enjoy visiting and scoring and commenting while waiting for a server response. The more things going on the more new people coming in it gets worse and worse.

Could this be fixed? Thanks so much.


Thu Feb 24, 2011 2:33 pm
Profile
ID Member
ID Member

Joined: Thu Nov 15, 2007 3:18 pm
Posts: 124
We are aware of the problem and working on it. Actually you should see a big improvement since Saturday or even tomorrow. The server might be turned off for a few hours on Friday.


Thu Feb 24, 2011 2:54 pm
Profile WWW
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
Seems to be in maintenance mode right now. Looking forward to improvements. Thank-you. :)


Thu Feb 24, 2011 5:56 pm
Profile
Forum newbie
Forum newbie

Joined: Fri Feb 18, 2011 3:17 pm
Posts: 11
Is that why the ranking is all askew?

_________________
Sandra
Code:
[code][code][/code][/code]


Thu Feb 24, 2011 7:13 pm
Profile
Forum newbie
Forum newbie

Joined: Sat Jan 08, 2011 12:50 pm
Posts: 9
My rating went back to zero from after deleting one pot. I think the system is still unstable as ratings did not automatically adjust. Hope you're still in the process of fixing it. Thank you very much.


Thu Feb 24, 2011 9:04 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
As one example among many: A user named Michelle Renoit has a lovely new pot. The first voter voted a 5. The pot was then scored as a 5.

I voted second and voted the pot a 5. With the second vote, the pot's score DROPPED to a 2.45 Why is that?

This is why we need to understand if the voting is broken or if there is a new system. I don't want to vote if my voting hurts the people I'm voting for.

Any communication with us right now would be great.

Thank-you.

Barb


Fri Feb 25, 2011 2:11 pm
Profile
Forum regular
Forum regular

Joined: Sat Nov 13, 2010 12:56 am
Posts: 23
Ty For trying Barbfmc.


Fri Feb 25, 2011 2:38 pm
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
There is a spy or something. I've had the same issue. I know I voted a 5 on 15 pots today. When I was the first voter it showed as a 5. When I was the second or third, even when I voted a 5, it registered as a 2 . I am really annoyed. Someone has broken the code. Damn!!!!! You guys need to fix.


Sat Feb 26, 2011 5:48 am
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
Hello developers,

Your loving users who adore playing this game are confused by what's happening to the scores on the server right now. We don't understand if something is wrong and we are afraid of hurting each other's scores.

If you think it would be appropriate, we would like to suggest a little note telling us what is happening and, if you need to, shutting the server down with a note regarding how long the shutdown will be until maintenance and changes are complete.

We enjoy the game so much we would not be angry by that. Merely happy changes are happening and grateful the server will be in better condition when we get back to it.

Regards,
Barb


Sat Feb 26, 2011 3:21 pm
Profile
Forum newbie
Forum newbie

Joined: Sat Feb 19, 2011 11:32 pm
Posts: 9
I second that motion. :D


Sat Feb 26, 2011 5:18 pm
Profile
Forum newbie
Forum newbie

Joined: Fri Feb 18, 2011 3:17 pm
Posts: 11
Hey guys,
I deleted 3 pots yesterday and now I have 0.00 score. Where did my score go? Just a little bothersome since I've worked very hard to get pub to and stay in the top 15.
Thanks for your help

_________________
Sandra
Code:
[code][code][/code][/code]


Sat Feb 26, 2011 6:01 pm
Profile
Forum newbie
Forum newbie

Joined: Mon Feb 07, 2011 5:14 am
Posts: 14
I just emailed the support folks about this. That seemed to get more attention to the problems with the facebook login than posting here did. You might want to email too: support@idreams.pl - I think the more they hear directly about the problem from users the better..
Lesley


Sun Feb 27, 2011 12:59 am
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
I think they ought to take it a little more seriously. Several long time players are thinking of quitting altogether and no one is voting at all. They claim to be monitoring spammers. Hah! No way! I saw a fewcdayscagonwhen therevwere people in the top 10. They had only 3 pr 4 ugly pots. Intentionally ugly. Just gray and misshappen. They had about 500 votes each but only3 pots. That's notba spammer? Excuse me!! Pay attention and do something, we lovevto play but this is getting dastardly and mean.


Sun Feb 27, 2011 5:46 am
Profile
Forum newbie
Forum newbie

Joined: Sat Feb 19, 2011 11:32 pm
Posts: 9
I just emailed them.


Sun Feb 27, 2011 8:51 am
Profile
Forum regular
Forum regular

Joined: Sun Feb 20, 2011 8:19 pm
Posts: 22
Exactly the same thing just happened tome when I deleted one pot...


Sun Feb 27, 2011 9:16 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
It's awful. Very painful and disappointing.


Sun Feb 27, 2011 11:58 pm
Profile
Forum regular
Forum regular

Joined: Sun Feb 20, 2011 8:19 pm
Posts: 22
There's something extremely wrong with the system, that's for sure! :(


Mon Feb 28, 2011 11:46 am
Profile
ID Member
ID Member

Joined: Thu Nov 15, 2007 3:18 pm
Posts: 124
Nrssandyb wrote:
Hey guys,
I deleted 3 pots yesterday and now I have 0.00 score. Where did my score go? Just a little bothersome since I've worked very hard to get pub to and stay in the top 15.
Thanks for your help


Please contact support on this matter and make sure to provide a link to your profile on www.potterygame.com.


Mon Feb 28, 2011 1:43 pm
Profile WWW
ID Member
ID Member

Joined: Wed Nov 22, 2006 11:06 am
Posts: 373
Hello,
We are deeply sorry for the inconvenience
Thank you for your feedback. We will try to resolve this issue asap.

_________________
Best regards,
Arek
http://www.idreams.pl


Mon Feb 28, 2011 2:20 pm
Profile
ID Member
ID Member

Joined: Wed Nov 22, 2006 11:06 am
Posts: 373
Hello,
We are deeply sorry for the inconvenience
We will try to resolve this issue asap.

Best regards,
Arek
http://www.idreams.pl

_________________
Best regards,
Arek
http://www.idreams.pl


Mon Feb 28, 2011 2:24 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
Thank-you, Arek.


Mon Feb 28, 2011 2:44 pm
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
Thank you sobmuch for trying to help fix. I know this is just for fun but someone isvtaking our fun away.


Mon Feb 28, 2011 3:57 pm
Profile
Forum regular
Forum regular

Joined: Sun Feb 20, 2011 8:19 pm
Posts: 22
Even more intriguing.... This morning I have a rating of 4.5 and a global ranking of 36, which I reckon is about right. But every one of my pots has three stars! Stranger and stranger!!


Mon Feb 28, 2011 8:35 pm
Profile
Forum senior
Forum senior

Joined: Sun Nov 07, 2010 1:18 am
Posts: 86
I noticed that, Jan. They have to note the scores are weird. The only other element of the puzzle is there are no longer any scores > 5.

Barb


Mon Feb 28, 2011 9:50 pm
Profile
Just joined
Just joined

Joined: Mon Feb 28, 2011 4:30 am
Posts: 1
I had the same problem with the score and the deleted pots.
Just contact support, send the link to your profile and you will be back in business
:wink:


Tue Mar 01, 2011 3:00 pm
Profile
ID Member
ID Member

Joined: Thu Nov 15, 2007 3:18 pm
Posts: 124
Because there are many new topics on problems with the Community Portal I decided to make this topic sticky so if you have problems with the portal, rankings, ratings, server loads etc. please post your problem here - do not create new topics on the same subject as they will be removed! Right now (March 03, 2011) we are working on resolving current problems with rankings and ratings - everything should be back to normal in a few days - or even sooner. Apparently the portal is even too popular as we observed a big raise in the number of visitors - since September the number of visitors augmented 5 times and it is problably the source of the problem - simply the server is now choking due to an immense number of visits (100 thousands), ratings (500 thousands), pots (almost 80.000), etc. We will soon upgrade the parameters of the server so it should run smoothly again and without problems caused by choking. Stay tuned and thanks for your patience! And just to let you know - your rankings and ratings will not be affected in any way.


Thu Mar 03, 2011 12:54 pm
Profile WWW
Forum newbie
Forum newbie

Joined: Mon Feb 21, 2011 6:00 am
Posts: 7
Pots that i admire i praise with a good a score.. But a "4 or "5 turns into a "1 or"2 star...a "1 star should be given for a lump of clay.. "1 star voids out the hours of play and practice to create fun works of art.. For many this is the only fun and pride one has in ones day...spammers are bad enough... This is lots of fun...please HELP...No stress allowed..
Thank you so much...
Carol from NY :?


Thu Mar 03, 2011 5:59 pm
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
Mary hodge plotter and Peter plotter have 3 pots each. Yet they have given over 1000 votes. And they are the most active users of the day. Think the name is a coincidence to our great wooden plotter? I don't.


Fri Mar 04, 2011 3:35 am
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
I also am taken slightly aback that barb got shut down here on the forum for not following rules. She was just echoing the feelings of all of us and trying to help. We all love this game and we want it back, I know you mods are trying to help. And the attacker is an evil beast with no face. Basically a chicken. Appreciate your help. We do t want the site shut down. Maybe u could allow some ads to help pay for prgramming costs . Clearly the beasties have found a chinlk in the armor. Just please fix it however you have to. Thanks for listening. And thank u barb for the representation .


Fri Mar 04, 2011 3:43 am
Profile
Forum newbie
Forum newbie

Joined: Mon Feb 21, 2011 6:00 am
Posts: 7
First I want to say I LOVE THIS GAME!!
Also I'm So Sorry I didn't know I could only post the problem here.. All I really need to know is.. What the problem actually is? Should we not vote until the issue is addressed? Cause voting is hurting peoples rankings.. I guess if we all stop voting maybe we'll find out who the spammers really are.. Self advancing Spammers will keep voting knowing our scores will go down while there's go up...CRAZY!!
I will not vote until I hear from you, that all is well, and back to normal..
Or is "1" the new "5" hehe LOL
This game is so relaxing.. I think my blood pressure has gone down since I started playing. Whoever put this program together is a Genius! Thanks,
Did I say, "I love this game"..
Carol from NY


Fri Mar 04, 2011 11:38 pm
Profile
Forum newbie
Forum newbie

Joined: Sat Jan 08, 2011 12:50 pm
Posts: 9
Kindly please give us status of when the game will be fixed because as of now server is still slow, votes still not registering correctly, spammers are all over the place, good players are quitting, this game is losing all the good things it used to have. It's a creativity game not an arcade game that's why we enjoy it. We just want to know what to expect and when because as you have declared that there is a bug in the system but you did not stop the game. We just want to be updated so we dont have to wonder and post the same questions all the time. I believe thats how any system should be. I really hope you understand. Thank you very much.


Sat Mar 05, 2011 8:15 am
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
Just deleted 21star pots. They were not 1 star but that's another issue. My score went to Zero!


Mon Mar 07, 2011 4:47 pm
Profile
ID Member
ID Member

Joined: Thu Nov 15, 2007 3:18 pm
Posts: 124
Yes we are aware of that - today the server will be upgaded and it will be turned off for maintenance. Things should be back to normal in 24-48 hours and all problems with rankings and ratings should be gone. Just a little bit more patience :). Thanks in advance.


Tue Mar 08, 2011 3:43 pm
Profile WWW
Forum newbie
Forum newbie

Joined: Sat Jan 08, 2011 12:50 pm
Posts: 9
Thank you Mike! yey!


Tue Mar 08, 2011 3:47 pm
Profile
Forum newbie
Forum newbie

Joined: Mon Feb 21, 2011 6:00 am
Posts: 7
Ditto!! Thank you Mike!! YEY!! :?: :lol: [/color]


Wed Mar 09, 2011 1:26 am
Profile
Forum regular
Forum regular

Joined: Thu Dec 23, 2010 8:36 pm
Posts: 22
Thanks mike so much for the update. Patience is my strong attribute. Good luck and thanks for hearing our pleas. We love this game.


Wed Mar 09, 2011 3:47 am
Profile
Display posts from previous:  Sort by  
Reply to topic   [ 83 posts ]  Go to page 1, 2  Next

Who is online

Users browsing this forum: Google [Bot] and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group
Designed by ST Software for PTF.